Question 1

Who is Man Matters for?

Accepted Answer

Man Matters is for men who want to live life to the fullest. If you want to pursue wellness as a goal, then Man Matters is the one rooting for you. From hair to weight and sex to sleep, we have your back.

Question 2

Are the products safe?

Accepted Answer

Safety of our customers is utmost priority. All our products are formulated with experts and safe to use, free from harmful chemicals.

Question 3

Do I have to pay for the doctor consultations?

Accepted Answer

You don't have to pay for our doctor consultation. Our diagnosis is free of cost.

Question 4

Is my data shared anywhere?

Accepted Answer

Your privacy is our utmost concern. We do not share your data externally, except with our licensed healthcare providers for purpose of doctor consultation.

Question 5

Can I place a bulk order?

Accepted Answer

Unfortunately not. Our doctor's need to consult on each individual order. You can order upto a maximum of 5 quantities per product. However, incase the doctor's prescription is for a lesser dosage, the order will be edited and refund will be generated.

Question 6

How do I return my order?

Accepted Answer

We always pack our products with extreme care to ensure that products that reach you are fully safe and are of highest quality. Unfortunately, we do not allow any returns, refunds or exchanges of these products.

However, we want to make sure that you are satisfied with your order from us, always. If for any reason, you feel dissatisfied with your order please whatsapp us at +91-8452097950 or write to us at support@manmatters.com and we'll do our best to assist you. If you wish to cancel your order, you can do so till your order is dispatched from our warehouse by reaching us on our customer care number as well.

Question 7

Do you charge for shipping?

Accepted Answer

We offer free shipping on all orders.

Question 8

When will my order get dispatched?

Accepted Answer

Orders are generally dispatched within 2 days from the time you make a purchase.

Question 9

How do I track my order?

Accepted Answer

Post purchase, you will get a tracking ID through email and SMS. You can track your order through that on our delivery partner's portal.

Question 10

When will my order get delivered?

Accepted Answer

We only support standard delivery for all pincodes as of now. It takes 3-5 working days for an order to be delivered, depending on your location.

Question 11

What will be inside the delivery box?

Accepted Answer

If you have ordered one of our kits, your delivery box is a set of thoughtfully curated products that cater to your wellness needs. We also have a personalised note for you, a pin up poster and a regime tracker to help you reach your wellness goals. Didnt order a kit? You still get our awesome products packed with care.

Question 12

Do you ship internationally?

Accepted Answer

Currently, we are only serving the India region. But we'll get there some day :)

Question 13

Will I get a call before delivery is attempted?

Accepted Answer

Yes, of course! The delivery executive will give you a call before the delivery is attempted.

Question 14

Can I trust the doctors that prescribe me medicines?

Accepted Answer

All doctors are registered to be practicing medicine under the guidelines of the Medical Council of India (MCI). They're also registered with their respective state medical council.

Question 15

Does Man matters replace my general physician?

Accepted Answer

Man Matters can help you get expert advise on specific areas, but is not to be considered as a replacement for your family GP.

Question 16

Do I get to speak to the doctor whenever I want?

Accepted Answer

Post purchase, you have unlimited access to speak to our doctor for a month and we encourage you to keep in touch so our doctors can monitor your progress. You can message us on whatsapp @ +91 7400352305 or write to us at doctor@manmatters.com and we will schedule an appointment with you.

Question 17

Can I place a purchase by Cash on Delivery?

Accepted Answer

Yes. We support cash on delivery for all orders across most major Indian pincodes. To make a purchase with COD as the payment method, just select Cash On Delivery during checkout.

Question 18

What kind of payment methods does Man Matters accept?

Accepted Answer

Man Matters accepts all credit/debit card payment options of all major banks as well as Cash on Delivery option.

Question 19

Can I apply the coupon code after paying?

Accepted Answer

All coupon codes need to be applied before purchase. Your coupon code might have terms and conditions that apply to specific catalogs or users. Please review whether a coupon code applies to your order or not.

Question 20

What do I do if my payment is deducted but my order is not placed?

Accepted Answer

Post your purchase, you should recieve an email & SMS within 24 hours. If this hasn't happened, please send an email to support@manmatters.com and we will get it resolved right away.

Question 21

Are my transactions & banking details secure?

Accepted Answer

We use only trusted payment gateways for all payment providers. They have all the relevant security licenses in place to ensure your transactions are always secure. All your payment details are encrypted and sent over a 256 bit secured SSL connection. Man Matters does not store or view any of your payment information and credentials.

Question 22

What is Minoxidil?

Accepted Answer

Minoxidil is used for the treatment of male pattern hair loss. It is a vasodilator. This means it allows more oxygen, blood, and nutrients to the hair follicles.

Man Matters' Minoxidil is alcohol-free and enriched with procapil to increase it's effectiveness.

Minoxidil is a prescription based drug that should only be used after getting a doctor's prescription.

Question 23

Can everyone grow their hair back?

Accepted Answer

No, unfortunately not everyone can grow their hair back as multiple factors can lead to hair loss. Hence, treatments such as Minoxidil and Finasteride might not be effective in all scenarios. That is the very reason having a conversation with our doctors is crucial.

Question 24

What is Finasteride?

Accepted Answer

Finasteride (also known as Propecia) is used to treat male pattern hair loss in men. It works by decreasing the production of dihydrotestosterone (DHT). By middle age or because of hormonal dysfunctions, DHT increases around the hair follicles, blocking nutrients and leading to malnourished and diminished growth.

Finasteride is a prescription based drug that should only be used after consulting a doctor.

Question 25

Are the products safe to use?

Accepted Answer

Yes, all our products are FDA approved and safe to use. In case, if you face any side effects then please contact a doctor at the earliest.